Fidelity Bank Plc has rededicated its financial service offerings to the development of businesses and innovations and economic emancipation of the country. The bank noted that it has become necessary for all hands to be on deck, just as the economic fundamentals are significantly showing signs of rebound from its challenges.
The elated Chief Executive Officer of the bank, Nnamdi Okonkwo, who also emerged as the Vice President of the Nigerian-British Chamber of Commerce (NBCC), at the weekend in Lagos, said the bank would continuously support viable ideas through financing.
Okonkwo, who described his emergence as a call to duty and a privilege, reiterated that his bank will work with the chamber in creating and harnessing opportunities, as well as help to deepen network of businesses for members.
“The recession is gradually winding down, but even at that, we need to take advantage of the opportunities it presents. Ours, as a bank, is financing, collaboration and participation in the activities of the chamber, and we are going to support the chamber’s activities for the good of the economy by way of advisory and access to market,” he said.
Meanwhile, the bank demonstrated its desire to improve on customer service with the introduction of a personalised self-service feedback system on its instant banking product *770#.
This pioneering initiative, which is the first of its kind in the Nigerian banking industry, will take customer service a notch higher.
According to the bank, when a customer completes select transactions using Instant Banking (*770#), the feedback system prompts the customer to rate the quality of their experience using the product.
Customers who participate in this optional feedback rating also automatically qualify for exciting monthly rewards.
“This initiative gives the bank real-time insights on the product’s performance and ensures that our Instant Banking Product (*770#) is continuously improved to give our customers the best possible experience.
“We will be extending this innovative feedback rating system to our other transaction channels very soon,” Okonkwo said.
The Instant Banking (*770#) is a USSD short code service that currently allows the bank’s customers to perform 14 types of transactions/requests on registered phone number with the bank.