Canon, a leading imaging and business solutions firm, has partnered with three local service centres across three major cities in Nigeria, to strengthen its in-country presence and drive its “closer to customer” strategy.
The partnership will leverage the local strength and expertise of Ensure Services, Kontakt, and Technology Distribution (TD), to help create a business-to-consumer experience for customers.
The Canon-authorised service centre initiative is designed to support the imaging community in Nigeria, while creating access to repair and offer support for industry professionals, businesses and photography enthusiasts.
Through the three authorised service partners, Canon will offer total after-sales product repair services in eight locations across Lagos, Abuja, and Port Harcourt. The service centre will support all B2C products including DSC, DSLR, professional video, OPP inkjet- and Laser-printers, projectors and calculators under the Canon Central and North Africa warranty programme.
The warranty programme is a specialised first-of-a-kind service, under Canon Central and North Africa (CCNA); a division within Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe. Within the programme, Canon will offer customers an exclusive three-year manufacturer warranty for Canon i-SENSYS Laser printers.
Speaking on the partnership, Sales & Marketing Director B2C, Canon Central and North Africa (CCNA), Somesh Adukia, said: “The partnership was an important pillar in the brand’s ‘closer to the customer’ strategy which has been one of Canon’s key components for growth in Africa.
“This is a really exciting time to be part of the imaging industry and we’re proud to be raising the bar throughout the market. This partnership clearly amplifies our commitment to bringing our customers closer to our industry-leading products while helping them to maintain the quality that encourages them to have fun with imaging through our ‘Big Partnership, Trusted Services’ motto,” commented Adukia.
“Our setting up of a dedicated entity in Nigeria last year and the introduction of three specialised service providers is our commitment to providing the best possible services to our customers in Nigeria. We are also working towards establishing more collection points for our customers, in case they are located far away from the service locations,” he added.
To further communicate the launch of the service centres, Canon, a Japanese firm, will also be launching a series of road shows – consumer engagement activities across key locations across Lagos, Abuja, and Port Harcourt.
Canon explained that Ensure Services is a company present in 26 countries with service delivery as their core business. Ensure Services is present in three cities in Nigeria, and within Lagos they are present in two locations: Isolo, and Ikeja. Ensure also holds inventory of major spare parts for prompt repair and delivery of the products. Ensure will be responsible for providing support to the Photo video and OPP printer range.
Kontakt is a renowned name in the sales and service of professional video cameras and equipment. Canon has invested with Kontakt in specialised tools to provide high-quality product repair.
“Technology Distribution (TD) is an established organisation with a service facility. TD will be supporting our customers on Canons OPP ink jet and laser printers across Nigeria,” the firm stated.